TERMS & CONDITIONS

We do hope you enjoy your stay with us and keep coming back.

Please read the following terms and conditions for booking and for your stay. If there is something you then need to discuss please do so, we will do our best to be flexible.

Price

  • Our ‘from price’ is based on our standard pricing. Prices may fluctuate and be higher on bank holidays or during peak times.

Payment

  • Payment is made using credit or debit card via Stripe. We do not see or store payment details.

Cancellation / amends

  • Guests may cancel within 48 hours of booking and receive a full refund providing the booking is more than 14 days in advance.

  • After that, guests can cancel up to 7 days before check-in and get a 50% refund of the full price of the accommodation (not including cleaning fee).

  • Cancellations must be made by email.

  • In the unlikely event that we have to cancel the reservation due to circumstances beyond our control (for example COVID-19), we will provide a full refund of monies paid. No further financial claims will be considered.

  • Moving bookings to another date is at our discretion depending on availability and whether or not we can fill the cancelled dates. Bookings can only be moved within the same year; if moved across seasons pricing will change and the reservation may be more expensive.

Capacity

  • No person in excess of the number agreed at the time of reservation may occupy the property. Breach of this rule will terminate the contract without recompense to the client.

  • We reserve the right to terminate the visit of any person whose conduct is detrimental to the comfort of others, without recompense.

  • Dogs are permitted in The Green Room, Deer Cabin and Yurt Lush with prior permission for a £25 additional cleaning charge. No pets are allowed inside Big Red.

Check in and out

  • Reservations commence 4.00pm on the day of arrival, terminating 11.00am on the final day.

Accommodation instructions / rules

  • Can be found in the manual in each truck upon arrival.

Our liability for loss or damage

  • No liability shall be accepted by us for loss, damage or theft of personal property belonging to guests, either in the property or in/to cars, bicycles or other vehicles left on the property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside.

Complaints

  • Please do inform us as soon as possible if you have a complaint with your accommodation or if you find that anything is faulty within the accommodation that needs our attention, so that we can assist and repair or make alternative arrangements. Due to the limited period of hire, it may not be possible to repair particular items during the period of hire, but we will always be on hand and do our best. Contact details are provided in the manual in each truck.